Privacy Policy
Privacy Policy:
General Information
When registering or placing an order, you provide your personal information, such as your name, address, email, phone number, and personal ID number. By doing so, you consent to us storing and using your information within our operations to fulfill our commitments to you. By clicking “Order” in our online store, registering as a customer at snuzyn.com, or subscribing to our newsletter, you agree that snuzyn.com stores the information necessary to fulfill our obligations, such as processing your order or sending newsletters.
The web store is hosted by Shopify Inc., which is used by Snuzyn.com to sell products. Personal data registered in our web store is stored through Shopify’s data storage, databases, and the general Shopify platform in accordance with Shopify’s privacy policy.
The legal entity responsible for your personal data is VHS Express AB with Organization number: 559494-8050
Address: Esplanaden 15d, 392 34 Kalmar, Sweden
For inquiries about data processing, contact: info@snuzyn.com
Your personal data is primarily processed within the EU/EEA. Certain data you choose to share via social media where snuzyn.com is present, or through our digital marketing, may be stored in other countries based on agreements with platforms like Facebook, Instagram, Trustpilot, or Google.
Your personal data is retained as long as necessary for the purpose it was collected. It may be stored longer if required by applicable law or for legal claims to be established, exercised, or defended.
Complaints about our data handling can be directed to VHS Express (contact above) or the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten).
Your GDPR Rights
Under GDPR, you have the right to:
Access your data: Request details about the personal data we process about you. Upon request, we provide free written information about your personal data.
Rectify incorrect data: Request corrections to inaccurate or incomplete information. Customers with accounts can log in to correct their own data.
Request deletion: Under certain conditions, you may request the deletion of your data, such as when it's no longer necessary for the purpose it was collected. Exceptions include data needed to comply with legal obligations or to establish, exercise, or defend legal claims.
Restrict processing: Request temporary limitation of data processing, for instance, while accuracy is verified.
Object to processing: Under certain conditions, you can object to processing based on legitimate interests. We may still process your data if there are compelling reasons that outweigh your privacy concerns.
Data portability: Request a copy of your data in a structured, machine-readable format, and ask for it to be transferred to another controller when technically feasible.
Sharing Personal Data
VHS Express AB may share your data with:
Partners processing data on our behalf: For IT services and payment solutions, strictly under our instructions, ensuring appropriate protection.
Independent entities: For example, delivery companies or payment providers like Viva, to fulfill our commitments to you. These entities process your data in accordance with their own data privacy policies.
Authorities: If legally required or under suspicion of criminal activity.
We do not send third-party promotional emails unrelated to our services. Marketing emails include an easy unsubscribe link.
Purpose of Data Processing
For Customer Management
We collect your personal ID and contact details to process orders, verify age (18+), and provide services. The legal basis is our obligation to comply with age-restriction laws or legitimate interests for other products. Failing to provide required data will prevent order completion.
Order history, including items, dates, and prices, is stored to assist with customer service, legal compliance, and claims management. We also use contact details for surveys and updates based on legitimate interest.
For Customer Accounts
When you create an account, your data is used for account management.
For Customer Service
Personal data provided to customer service is used solely for resolving your issue and is deleted one year after case closure unless legally required otherwise.
Website Visitors
We collect IP addresses to prevent misuse, gather visitor statistics, and improve functionality. This is based on our legitimate interest in secure and efficient operations.
Cookies
Overview
Cookies are small text files stored on your device during website visits. They enhance functionality and remember preferences for a better experience. Cookies are categorized as:
Necessary: Essential for website functionality.
Preferences: Remember settings for improved usability.
Analytics: Help us improve services through anonymized data.
Third-Party Cookies
We use tools like Google Analytics to analyze website use. Google may process this data on servers in the U.S. If you want to opt out of Google tracking, use their tool: Google Opt-Out Tool.
Managing Cookies
You can accept all, some, or no cookies when prompted on our website. Browser settings also allow cookie management. However, disabling cookies may reduce functionality.
Policy Changes
VHS Express AB reserves the right to update this information. Changes will be posted on snuzyn.com.
Last updated: 16 december 2024