SnuZyn Return & Refund Policy – Easy Returns on Unopened Items

  1. Eligibility:

    • Due to health and safety regulations, we accept returns only on unopened and unused items in their original packaging. Opened or used products cannot be returned.

  2. Return Window:

    • Returns must be initiated within 14 days of receiving the order.

  3. Return Process:

    • Contact Us: Email our customer service team at Info@snuzyn.com with your order number and reason for return.
    • Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
    • Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

  4. Non-Returnable Items:

    • Opened or used products.
    • Items returned without an RMA number.
    • Items returned after 14 days of receipt.

Refund Policy:

  1. Refund Conditions:

    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed to the original payment method within 10 business days.

  2. Partial Refunds:

    • Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund, subject to evaluation.

  3. Shipping Costs:

    • Original shipping costs are non-refundable.
    • If a return label is provided by us, the cost will be deducted from your refund.

  4. Exchanges:

    • We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at info@snuzyn.com.

  5. Late or Missing Refunds:

    • If you haven’t received a refund within the stated time, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • If you’ve done all of this and still have not received your refund, please contact us at info@snuzyn.com.

Additional Information:

  • Damaged or Incorrect Items:

    • Inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery to arrange a replacement or refund.

  • Contact Information:

    • For any questions or concerns regarding shipping, returns, or refunds, please contact our customer service team at info@snuzyn.com.